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April 20, 2009

Comments

Chris Yeh

I think the headline is a bit deceptive. It's not that outsourcing is killing the economy, it's that great service is a competitive advantage.

If you could outsource great customer service, your arguments wouldn't hold water. It just happens to be that most people who outsource customer service do so to reduce costs without thinking about the consequences.

Tim Taylor

I completely agree that if great service were outsourced, the argument fails.

Part of what I'm implying I guess is that the service that was outsourced was ok and got much worse.

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